General Information Q:
Where can I inquire about donation or contributions from Scheels? A: Donations are budgeted on a store-by-store level. For donation or contribution information, please visit your local Scheels store. For store locations and contact information, click on the 'Locations' button on the website.
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Products and Gift Cards Q:
Why can't I find the product I'm looking for on the website? A: Our website project is still growing and expanding. We currently use our website to showcase some of our experts and to communicate our upcoming sales with our customers. We will be adding more products and features over time.
While we are unable to provide our full line of products on the website at this time, we are working towards that goal. In the meantime, if you contact one of our stores, they will be happy to assist you in finding the items you are looking for. A complete listing of all our store locations and their phone #'s is located on the main page of our website under 'Locations'.
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Q:
Can I use gift cards to make purchases online? A: Unfortunately, at this time we are not able to offer customers the choice of using their gift cards for online purchases. We hope to have this feature at some point in the future. Your patience in this matter is greatly appreciated.
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About My Order Q:
How do I know if my order has shipped? A: You will receive a confirmation email stating your order has shipped. If the order items were shipped by a method other than USPS, a tracking number will be provided for each item on the order.
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Q:
How long will it take for my order to arrive? A: Most orders are shipped within two business days. We ship from the Midwest, so almost all packages arrive within 3-7 Business Days. You will receive an email with a tracking number the morning after your package ships.
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Q:
Can I cancel or make changes to my order? A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on back-order or pre-order status and haven't been prepared by our shipping department for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, send it back to the return address or return the package to one of our stores (see Return Policy above for more information). Please contact us to request the cancellation of a backorder or perorder item.
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Q:
What should I do if the product I ordered is damaged, defective, or missing parts upon delivery? A: If your order arrives damaged, defective, or missing parts, please send us an email at customerservice@scheelssports.com. In the email, include your order number and a description of how the product is damaged. Once we have confirmed your email, pack the product in the original packing materials and return it to us. We will send you a UPS label for placing on the product packaging. Once we receive the package, a credit will be applied to your credit card. If you are exchanging the product, a new one will be shipped to you immediately.
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Q:
How do I close, deactivate, or delete my account? A: Individual accounts must be closed by the account owners. To take this action, the account owner will need to log in to their account on the website. Under the 'My Account' section, select the option to 'Change Personal Information'. From this page, check the option box for 'Disable This Account'. The account will be closed and a confirming email will be sent to the account owner.
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Q:
May I order by phone? A: If you prefer to order from a specific store you can call the store and place an order directly. However, different charges may apply.
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Products and Gift Cards Q:
Why can't I find the product I'm looking for on the website? A: Our website project is still growing and expanding. We currently use our website to showcase some of our experts and to communicate our upcoming sales with our customers. We will be adding more products and features over time.
While we are unable to provide our full line of products on the website at this time, we are working towards that goal. In the meantime, if you contact one of our stores, they will be happy to assist you in finding the items you are looking for. A complete listing of all our store locations and their phone #'s is located on the main page of our website under 'Scheels Stores'.
Return to Top
Q:
Can I use gift cards to make purchases online? A: Unfortunately, at this time we are not able to offer customers the choice of using their gift cards for online purchases. We hope to have this feature at some point in the future. Your patience in this matter is greatly appreciated.
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